I currently hold a Master’s of Science in Computer Science and have over 13 years of technical expertise and knowledge centered on a variety of virtualization and automation technologies. I have worked in and developed complex service-oriented environments. I currently hold VMware Certifications with experience implementing and supporting the latest versions of VMware vSphere, SRM, HA, DRS, and automation. I am always up to the challenge of automating complex manual workflows and services for large and small enterprise environments as he has been capable of supporting thousands of concurrent users distributed across multiple sites, data centers, thousands of virtual hosts, guest virtual machines, and physical servers running a variety of Microsoft Windows and RedHat Linux operating systems on small efficient teams. A vast majority of the experience is in the tiered support structure using ITIL best practices for support, change management, and problem resolution.